Delivery & Returns

We Do Still Ship to the EU.

The following countries can now use courier services and order above the 2kg limit; Czech Republic, France, Hungary, Ireland, Portugal, Slovenia and Slovakia.

Due to EU customs restrictions that have now been put into place for exports from the UK we are currently unable to offer a courier service for the EU, only Airmail. European (inc EU) and rest of world parcels up to 2kg can still be sent by Airmail as usual.  We apologise for any inconvenience it may cause but it is beyond our control.

We have unfortunately had to suspend shipping to Sweden and Germany, due to customs regulations in that country.

Standard Delivery Options

Here are all of the available standard delivery options for the United Kingdom and the rest of the world:

Zone | AreaRestrictionPriceApproximate Delivery Timescale
United KingdomMainland orders under 2kg & less than £100.00 ex VAT£3.403 – 5 working days (2nd Class)
United KingdomMainland orders under 20kg & less than £100.00 ex VAT£6.493 – 5 working days (2nd Class)
United Kingdom*Mainland orders over £100.00 ex VATFree
European Union (including Switzerland and Norway)Order Weight < 0.49kg£12.30 10- 15 working days
European Union (including Switzerland and Norway)Order Weight 0.5kg – 0.99kg£16.80 10 -15 working days
European Union (including Switzerland and Norway)Order Weight 1kg – 1.49kg and 1.50kg to 1.99kg£17.75 and £17.95 10-15  working days
EU Over 1.99kg and rest of the World**Login for Countries**Login for Prices** 10 -15 working days**

PLEASE NOTE WE CAN HAVE NO CONTROL OVER OVERSEAS PARCELS BEING DELAYED BY CUSTOMS AND POSTAL REGULATIONS WHEN RECEIVED BY CUSTOMS IN THE DESTINATION COUNTRY. (If a parcel is returned to Healing Naturally Ltd. by Customs in country, we will contact the customer to agree whether to refund the products or retry shipping. Unfortunately, we cannot refund the cost of shipping and shipping will need to be paid for again, if the parcel is resent. 

United States:  We regret that we DO NOT ship to the U.S.A

Orders received for next day delivery after the 12:00 GMT deadline will not be dispatched until the following working day. No SATURDAY/SUNDAY courier deliveries

** Please contact us if shipping is not available.

The following countries can order online for orders up to 10kg; 

Czech Republic, France, Hungary, Ireland, Portugal, Slovenia, Slovakia.

The following countries can order online for orders up to 2kg; 

Croatia, Portugal (Madeira shipping up to 14 working days) Sweden (temporarily suspended due to Swedish customs regulations), Spain, Slovenia, Slovak Republic, Belgium, Ireland, Poland, Estonia, Finland, Denmark, Czech Republic, Austria, France, Netherlands, Luxembourg, Italy, Switzerland and Hungary, Romania, Bulgaria, Greece, Latvia and Lithuania. Australia (shipping up to 10 working days) Canada, New Zealand, Norway, Taiwan, Malta, Cyprus, Ukraine, Serbia, Russia, Singapore, Japan, Israel, Canary Islands, India, Hong Kong, China, Bahrain and Thailand.

For information about shipping to all other countries, please contact us by email using the “Contact Us” form on this site.


Please do not return any goods without contacting us first.

You must contact us before arranging any returns. In some cases if items are damaged and/or perishable then photographic evidence may be all we require and the items can be simply disposed of.

Our returns policy is in accordance with statutory rights under the U.K Consumer Contracts Regulations.

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